Privacy Policy
隐私政策
Privacy Policy
Last Updated: December 5, 2024
Welcome to The Hopes application and website (hereinafter collectively referred to as the "Platform"). We understand the importance of your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your information, as well as how you can manage your personal data.
By accessing or using the Platform, you agree to our collection and use of your information as described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
Account Information: Information such as your name, email address, phone number, address, date of birth, provided during account registration or updates.
Shopping-Related Information: Details about orders, payment methods, and shipping addresses.
User Support Interaction: Information you provide when contacting us, including complaints, inquiries, or feedback.
1.2 Information Collected Automatically
Device and Usage Information: Data such as IP address, device type, operating system, browser type, access date and time, and usage patterns (e.g., click behavior).
Cookies and Other Tracking Technologies: Used to analyze website traffic, personalize content, and optimize user experience.
1.3 Information from Third Parties
We may obtain information from legitimate sources such as payment processors, social media platforms, or logistics partners.
2. How We Use Your Information
2.1 Provide and Improve Services
Processing orders, payments, and delivery needs.
Personalized recommendations to enhance shopping and browsing experiences.
Providing technical support and customer service.
2.2 Marketing and Promotions
Sending notifications about events, member-exclusive offers, and other promotions.
Soliciting feedback to improve products and services.
2.3 Compliance and Legal Obligations
Complying with legal, regulatory, and law enforcement requirements.
Preventing fraud, misuse, or other unlawful activities.
3. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties, except in the following cases:
3.1 Service Providers
To fulfill delivery, payment processing, or data analysis needs, we may share your information with vetted third-party service providers.
3.2 Legal Requirements
We may disclose your information in response to legal obligations, such as court orders or requests from law enforcement.
3.3 Business Changes
In the event of a merger, reorganization, or sale of the Platform, your information may be transferred as part of the business assets.
4. Data Storage and Security
4.1 Data Storage
Your data will be securely stored at our facilities or those of authorized third parties and may be processed outside your country of residence, subject to legal protections.
4.2 Security Measures
We implement industry-standard technologies and measures to safeguard your data, including but not limited to:
Data encryption;
Firewalls and intrusion detection systems;
Authorized personnel access only.
4.3 Data Retention
We retain personal information only for as long as necessary to fulfill its purposes or as required by law.
5. Your Rights
5.1 Access and Updates
You have the right to access and update inaccurate personal information at any time.
5.2 Deletion Requests
You may request deletion of your personal information under certain conditions, such as when it is no longer necessary for its intended purpose. However, information required by law may not be deleted.
5.3 Opt-Out
You can opt out of receiving marketing emails or notifications at any time by clicking the unsubscribe link in emails or contacting our customer service.
6. Cookie Policy
We use cookies and similar technologies to:
Store your preferences;
Provide personalized content and advertisements;
Analyze traffic and usage patterns.
You can control or delete cookies through browser settings, but disabling cookies may affect certain features of the Platform.
7. Notes for International Users
As a global platform, your information may be transferred to countries outside your own, which may not have the same data protection standards. By using our Platform, you consent to such transfers.
8. Policy Updates
We reserve the right to update this Privacy Policy at any time and will notify you of significant changes via the Platform or email. The updated Privacy Policy will take effect upon publication.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: info@thehopes-online.com
By using the Platform, you confirm that you have read and agree to the terms of this Privacy Policy. We appreciate your attention to privacy and are committed to providing a transparent and secure experience.
Final Note: The Platform reserves the right to make final decisions regarding the interpretation and implementation of this Privacy Policy.
隐私政策
上次更新：2024 年 12 月 5 日
欢迎来到 The Hopes 应用程序和网站（以下统称为“平台”）。我们了解您的隐私的重要性，并致力于保护您的个人信息。
本隐私政策解释了我们如何收集、使用、共享和保护您的信息，以及您如何管理您的个人数据。
通过访问或使用平台，您同意我们按照本隐私政策所述收集和使用您的信息。
1. 我们收集的信息
1.1 您提供的信息
帐户信息：您在帐户注册或更新期间提供的信息，例如您的姓名、电子邮件地址、电话号码、地址、出生日期。
购物相关信息：有关订单、付款方式和送货地址的详细信息。
用户支持互动：您在联系我们时提供的信息，包括投诉、查询或反馈。
1.2 自动收集的信息
设备和使用信息：IP 地址、设备类型、操作系统、浏览器类型、访问日期和时间以及使用模式（例如点击行为）等数据。
Cookie 和其他跟踪技术：用于分析网站流量、个性化内容和优化用户体验。
1.3 来自第三方的信息
我们可能从合法来源获取信息，例如支付处理商、社交媒体平台或物流合作伙伴。
2. 我们如何使用您的信息
2.1 提供和改进服务
处理订单、付款和交付需求。
个性化推荐，以增强购物和浏览体验。
提供技术支持和客户服务。
2.2 营销和促销
发送有关活动、会员专享优惠和其他促销活动的通知。
征求反馈以改进产品和服务。
2.3 合规和法律义务
遵守法律、法规和执法要求。
防止欺诈、滥用或其他非法活动。
3. 信息共享和披露
我们不会向第三方出售或出租您的个人信息，但以下情况除外：
3.1 服务提供商
为了满足交付、付款处理或数据分析需求，我们可能会与经过审查的第三方服务提供商共享您的信息。
3.2 法律要求
我们可能会根据法律义务披露您的信息，例如法院命令或执法部门的要求。
3.3 业务变更
如果平台发生合并、重组或出售，您的信息可能会作为业务资产的一部分被转移。
4. 数据存储和安全
4.1 数据存储
您的数据将安全地存储在我们的设施或授权第三方的设施中，并可能在您居住国以外进行处理，但须受到法律保护。
4.2 安全措施
我们实施行业标准的技术和措施来保护您的数据，包括但不限于：
数据加密；
防火墙和入侵检测系统；
仅限授权人员访问。
4.3 数据保留
我们仅在实现其目的所需的时间内或法律要求的时间内保留个人信息。
5.您的权利
5.1 访问和更新
您有权随时访问和更新不准确的个人信息。
5.2 删除请求
您可以在某些情况下要求删除您的个人信息，例如当个人信息不再需要用于其预期目的时。但是，法律要求的信息不得删除。
5.3 选择退出
您可以随时通过单击电子邮件中的取消订阅链接或联系我们的客户服务来选择不接收营销电子邮件或通知。
6.Cookie 政策
我们使用 Cookie 和类似技术来：
存储您的偏好；
提供个性化的内容和广告；
分析流量和使用模式。
您可以通过浏览器设置控制或删除 Cookie，但禁用 Cookie 可能会影响平台的某些功能。
7. 国际用户须知
作为一个全球平台，您的信息可能会被转移到您所在国家以外的国家，这些国家可能没有相同的数据保护标准。使用我们的平台即表示您同意此类转移。
8. 政策更新
我们保留随时更新本隐私政策的权利，并将通过平台或电子邮件通知您重大变更。更新后的隐私政策将在发布后生效。
9. 联系我们
如果您对本隐私政策有任何疑问，请联系我们：info@thehopes-online.com
使用平台即表示您确认已阅读并同意本隐私政策的条款。我们感谢您对隐私的关注，并致力于提供透明和安全的体验。
最后说明：平台保留对本隐私政策的解释和实施做出最终决定的权利。